Edeis Service Quality Charter
As part of the policy of continuous improvement in the quality of services, We Care, the airports in the Edeis group are committed to high standards in the services provided to business-aviation and private airlines.
For Edeis, a top-quality stopover is based on the following fundamental principles: excellent organisation of operations, the commitment of teams on the ground, the guarantee of fast reaction times to customer needs and a capacity to go beyond merely providing a service by giving real added value.
The Edeis group implements its commitments to high-quality services for business and private aviation through 4 goals:
1. Maintaining the flexibility of the operations services at each airport
2. Checking on the ongoing performance of the teams
3. Guaranteeing clients are informed through efficient communication
4. Going beyond client expectations through services with high added value.
Quality standards applied in Tours Val de Loire Airport
Since 26 July 2008, Tours Val de Loire Airport has applied European regulation n° 1107/2006 CE concerning the rights of disabled people and people with reduced mobility when travelling by plane.
This means a "disabled person" or "person with reduced mobility":
"any person whose mobility when using transport is reduced due to any physical disability (sensory or affecting mobility, whether permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, who needs appropriate attention and adaptation of the service made available to all passengers to his or her particular needs."
We guarantee for all our passengers:
A high-quality, pleasant, courteous welcome
A respectful and professional service
Availability of adapted, reliable and comfortable equipment
Efficient individual service inspiring confidence
Respect for schedules:
- Departing passengers who have reserved tickets from an airline or travel agency at least 48 hours before departure:
90% of passengers wait no more than 5 minutes after they check in with their airline.
100% of passengers wait no more than 10 minutes
- Departing passengers who have not reserved within 48 hours:
90% of passengers are processed within 15 minutes, after their airline has checked that the number of assistants is correct, and in line with the amount of assistance needed
100% of passengers are processed within 25 minutes
- Incoming passengers who have reserved with an airline or travel agency at least 48 hours before the flight:
95% of passengers are processed immediately after the last passenger has left
100% of passengers are processed within 5 minutes of the last passenger leaving.
- Incoming passengers who have not reserved within the deadline:
90% of passengers are processed within 10 minutes of the last passenger leaving
100% of passengers are processed within 15 minutes of the last passenger leaving